Booking Policies

Terms & Conditions

Amendments | Cancellations | No Show | Go Show Policies

Amendments outside of 24 hours will not attract any surcharge or penalty fees.
Amendments are only permitted for Private Standard and Private Premium categories of transfers. It is not permitted for the Shared Seat In Vehicle transfer category.
Amendments will not be permitted within 12 hours of the guest travel booking unless it is caused by an external disruption i.e. flight delays, cancellations, etc.
In the event of flights being delayed and/or cancelled during this timeframe due to weather or technical issues, there will be no additional surcharge fees levied on the guest booking.
Any bookings cancelled outside of 24 hours will not attract any surcharge or penalty fees.
Amendments within 24-12 hours of arrival or departure will incur a surcharge which is 25% of normal rate.
All bookings cancelled within 24 hours of service will attract 100% cancellation fee of the total booking value. In the event of a No-Show where a transfer has been prebooked, the service has been activated (driver & vehicle waiting at pickup point) and the guest does not turn up, this will attract 100% cancellation fee of the total booking value.
Any go-show where a resort's guest arrives at the Airport and there is no transfer booking, they will be directed to take an airport taxi to the resort and settle their claim directly with the resort.

Luggage Policy

The luggage capacity for each vehicle category will be strictly enforced. The luggage provision is based on 1 Full Size Check-In Bag up to 30kg and 1 cabin bag up to 7kg in weight per passenger.
For vehicles up to 4 passengers, these will be able to accommodate 4 full size check-in bags and 4 small cabin bags. For vehicles up to 7 passengers, these will accommodate 7 full size check-in bags and 7 cabin bags.
All passengers travelling with luggage in excess of this capacity must book the next higher vehicle transfer category in order to ensure their bags are transferred with them to their hotel.
Where a hotel guest arrives and no prior booking arrangement has been made to transfer their excess or oversize luggage, the guest will need to pay for the additional taxi cost surcharge to transfer their bags.
Rosies will not be responsible for any damage or loss to bags as per Clause 4 above due to a failure of notification from the hotel or guest for Rosie to pre-arrange an additional transfer to accommodate their excess bags.
Oversize luggage includes surf boards, standup paddle boards, golf bags, etc.

Children aged 4 years and above pay same rate as adults as they will occupy a seat. Children 3 years & under are FOC. This applies to Shared Seat In Vehicle transfers only.
All private transfer rates (both standard and premium categories) are per vehicle per transfer and there are no applicable child rates as such.
Rosies provides infant capsules, baby car seats, and booster seats as per the above tariff rates which must be pre-booked at the time of booking.

Ready to travel? Book your transfer at least 48 hours before arrival.